vs780 Terms and Conditions

1Introduction and Eligibility

These terms and conditions ("Terms") govern the use of the vs780 platform and all its services. By accessing this website or using any of its services, you agree to abide by these Terms. If you do not agree with any part of these Terms, please stop using this platform.

vs780 is an online betting and casino platform serving the Bangladesh market. Where "we", "us" or "platform" appear in these Terms, they refer to vs780. Where "user", "you" or "member" appear, they refer to the registered individual.

2Account Registration and Verification

To enjoy the full range of services on vs780 you must register a personal account. The information you provide at registration must be accurate, complete and up to date. Providing false or misleading information may result in account cancellation.

Each individual may hold only one account. Opening more than one account under the same person's name is prohibited. Please keep the following in mind:

• Keep your login credentials (username and password) confidential and do not share them with any third party.
• Use a strong password to keep your account secure.
• If you notice any suspicious activity on your account, notify our support team immediately.
• The account holder is responsible for all transactions carried out through their account.

As part of its KYC (Know Your Customer) process, vs780 may request a copy of your national ID card or passport for identity verification. Withdrawal facilities may be limited until verification is complete.

3Bonuses and Promotions

vs780 offers various types of bonuses and promotional offers for both new and existing members. Each bonus has specific terms and conditions that must be followed.

General bonus rules:

• Each bonus offer must be used within its specified period; after the set time the bonus will be cancelled automatically.
• Multiple bonuses may not be combined at the same time unless the promotion's terms explicitly permit it.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement has been met.
• Any attempt to obtain bonuses through fraudulent means will result in the relevant account being cancelled.
• VIP programme benefits apply separately and may differ from the standard bonus terms.

vs780 reserves the right to modify, suspend or cancel any bonus or promotion. Any changes will be communicated via the website or by email.

4Deposit and Withdrawal Methods

vs780 accepts Bangladesh's popular mobile banking methods for deposits and withdrawals. All transactions are secured by SSL encryption.

Deposit rules:

• The deposit amount must be at least ৳100.
• Provide accurate transaction details when making a deposit; vs780 is not responsible for delays or failures caused by incorrect information.
• Deposits from third-party accounts or mobile banking numbers registered in another person's name will not be accepted.

Withdrawal rules:

• The withdrawal amount must be at least ৳1,000.
• Approved withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals may be delayed or put on hold if identity verification has not been completed.
• Unusual transactions may require additional verification, which can extend processing time.
• Withdrawal requests will be sent to the same mobile banking number registered with the account.

vs780 does not charge any deposit or withdrawal processing fees. However, your mobile banking provider may apply its own charges, for which vs780 is not responsible.

5Betting and Gaming Rules

The following rules must be observed when participating in betting and gaming on vs780. These rules are in place to ensure a fair and transparent gaming environment.

• Once a bet has been confirmed, it cannot be changed or cancelled.
• If a game is interrupted mid-round due to a technical error, vs780 may void the relevant round and refund the bet amount.
• In sports betting, the decision of the authority determining the event result is considered final.
• In live betting, market odds may change at any time; the odds on a confirmed bet remain unchanged.
• If an unusual or suspicious betting pattern is detected, vs780 may withhold payment until an investigation is completed.
• Technical measures are in place to ensure the fairness of all games and bets.

For slots and casino games, each game has its own separate rules. Follow the information and instructions displayed in the game interface. The game provider's own rules may also apply.

6Prohibited Activities

The following activities are strictly prohibited on the vs780 platform. Violation of these prohibitions will result in immediate account closure and deposited funds may be forfeited:

• Fraudulent activity or attempting to exploit system vulnerabilities.
• Creating multiple accounts to unfairly obtain bonus benefits.
• Placing bets using third-party software, bots or automated tools.
• Using the platform for money laundering purposes.
• Attempting to gain unauthorised access to another member's account.
• Betting based on match-fixing or the use of insider information.
• Abusive or threatening behaviour toward vs780 staff.

7Account Suspension and Closure Policy

vs780 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of the Terms or involvement in prohibited activities.
• An account was opened using false or incomplete information.
• Failure to respond to an identity verification request.
• Confirmed use of the account for suspicious activities.
• By order of a court or government authority.

In the event of account closure, where no prohibited activity is involved, any legitimate funds held in the account will be returned. Bonus-related funds may not apply in such cases.

If a member wishes to close their own account, please contact the support team. Under the self-exclusion policy, it is possible to deactivate an account for a set period or permanently.

8Limitation of Liability

vs780 will not be held liable for the following:

• Interruption to gaming or betting caused by internet disconnection, server downtime or technical errors.
• Any loss to an account resulting from third-party actions where the user has not kept their login credentials secure.
• Service interruption required due to applicable laws or regulations.
• Incorrect prices displayed due to unintentional technical errors, which vs780 reserves the right to correct.

vs780 is committed to continuously improving the quality of its service. If you experience any issue, please contact the support team and we are committed to providing a reasonable resolution.

9Privacy and Data Protection

vs780 places the highest importance on protecting your personal information. Details on how your information is collected, stored and used are set out in our Privacy Policy.

In summary, your personal information:

• Will be used solely for providing services, verifying identity and meeting legal obligations.
• Will be kept secure through SSL encryption and other security measures.
• Will not be shared with third parties, except that information may need to be provided to the relevant authorities where legally required.
• Will not be sold to third parties for marketing purposes without your consent.

10Responsible Gaming

vs780 believes gaming should be a form of entertainment, not a source of financial pressure. We encourage all our members to play responsibly.

Our responsible gaming advice:

• Set your budget in advance and do not exceed it.
• Do not treat gambling as a source of income.
• Avoid the tendency to place more bets in an attempt to recover losses.
• Take regular breaks while playing and prioritise family and social responsibilities.
• Avoid placing bets while under the influence of alcohol or any other substance.

The following tools are available on our platform:

• The option to set deposit limits.
• The option for temporary or permanent self-exclusion.
• A reality check feature.

If you are experiencing a gaming problem, contact our 24/7 live chat support or read our Responsible Gaming page for more information.

11Dispute Resolution

If you have any dispute or complaint, please contact our customer support team first. We review all complaints carefully and are committed to providing the right resolution.

• Submit your complaint via live chat (24/7) or by email at [email protected].
• After receiving a complaint, a response will be provided within a reasonable time.
• If the identity of the account from which the complaint is submitted has not been verified, the investigation may be delayed.
• The decision on dispute resolution will be communicated in writing by email.

For disputes regarding game or bet outcomes, server logs and game provider data will be considered as final evidence. If there is clear proof of a technical error, vs780 will review the relevant bet and take appropriate action.

12Changes to Terms and Conditions & Enforceability

vs780 reserves the right to change, amend, or update these terms and conditions at any time. Regarding changes:

• Updated terms and conditions will take effect as soon as they are published on the website.
• For significant changes, advance notice will be sent to the registered email address.
• If you continue to use the platform after updated terms and conditions are published, you will be deemed to have accepted the new terms.

If any part of these terms and conditions is found invalid or unenforceable, the remaining parts will remain in full effect. These terms and conditions constitute the entire agreement between the two parties and supersede any prior oral or written agreements.